Terms of Service

OVERVIEW

This website is operated by Squadron Ink. Throughout the site, the terms "we", "us" and "our" refer to Squadron Ink. We offer this website, including all information, tools and services available from it, to you the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site, requesting a quote, or purchasing from us, you engage in our service and agree to be bound by these Terms of Service, including the additional terms and policies referenced here or available by hyperlink. These terms apply to all users of the site.

Please read these Terms of Service carefully before using our website. If you do not agree to all of the terms of this agreement, you should not access the website or use any services. We reserve the right to update or replace any part of these terms by posting changes to this page, and your continued use of the site constitutes acceptance of those changes.

Our store is hosted on Shopify Inc., which provides the e-commerce platform that allows us to sell our products and services to you.

SECTION 1 — ONLINE STORE TERMS

By agreeing to these terms you represent that you are at least the age of majority in your state or province of residence, or that you have given us consent to allow any of your minor dependents to use this site. You may not use our products for any illegal or unauthorised purpose, nor may you violate any laws in your jurisdiction, including copyright laws. You must not transmit any worms, viruses or code of a destructive nature. A breach of any of these terms will result in immediate termination of your services.

SECTION 2 — GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time. You understand that your content, not including credit card information, may be transferred unencrypted and may involve transmission over various networks and changes to conform to technical requirements. Credit card information is always encrypted during transfer. You agree not to reproduce, duplicate, copy, sell or exploit any portion of the service without our express written permission.

SECTION 3 — ACCURACY OF INFORMATION

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon as the sole basis for making decisions. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on it.

SECTION 4 — QUOTES, PRICING AND PAYMENT

Prices are provided in a written estimate prepared for your specific order. Pricing depends on quantity, garment, fabric and the number of print locations, and is subject to change until an estimate is issued. Estimates and proofs are free and carry no obligation.

Payment is due in full before production begins. We accept major credit and debit cards, online wire transfer and PayPal. We do not accept purchase orders, government purchase cards, or invoicing terms. Tax exempt orders require a valid exemption certificate or number provided before the order is invoiced.

We reserve the right to refuse or cancel any order, and to limit or prohibit orders that in our judgement are placed by dealers, resellers or distributors. In the event we change or cancel an order, we will contact you using the details provided at the time the order was placed.

SECTION 5 — CUSTOM PRINTED PRODUCTS

Artwork and rights. When you send us artwork you confirm that you own it or otherwise have the right to have it reproduced, including any unit insignia, emblems, trademarks or copyrighted material. You agree to indemnify us against any claim arising from the reproduction of artwork you supply. We may decline to print any artwork at our discretion.

Proof approval. We provide a digital proof before production, with up to five revisions at no charge. It is your responsibility to check spelling, sizes, colors and print placement on the proof. Production is based on the proof you approve.

Color and appearance. We make every effort to display colors accurately, but screens vary and printed results may differ slightly from what you see on your device. Garment shades may also vary between production runs.

Production and delivery times. Stated production times begin when payment is received, not when your enquiry is submitted. Delivery estimates, particularly to APO and FPO addresses, are estimates and not guarantees, as transit times depend on carriers and military mail routing outside our control.

Artwork retention. We keep your artwork on file so that reorders can be produced without resupplying files. You may ask us to delete it at any time.

SECTION 6 — RETURNS AND REFUNDS

Custom printed apparel is made to order and is not returnable except where the fault is ours. Full details are set out in our Return Policy, which forms part of these terms.

SECTION 7 — THIRD-PARTY TOOLS AND LINKS

We may provide access to third-party tools which we neither monitor nor control. You acknowledge that we provide access to such tools on an "as is" basis without warranties of any kind. Third-party links on this site may direct you to websites not affiliated with us, and we are not responsible for their content, accuracy, products or services. Please review their policies before engaging in any transaction with them.

SECTION 8 — USER SUBMISSIONS

If you send us creative ideas, suggestions or other materials, whether at our request or otherwise, you agree that we may edit, copy, publish and otherwise use them without restriction and without obligation to keep them confidential, to compensate you, or to respond. You agree that your submissions will not violate the rights of any third party and will not contain unlawful, abusive or obscene material.

SECTION 9 — PROHIBITED USES

You are prohibited from using this site or its content for any unlawful purpose; to solicit others to perform unlawful acts; to violate any regulations, rules or laws; to infringe our intellectual property rights or those of others; to harass, abuse, defame, intimidate or discriminate; to submit false or misleading information; to upload viruses or malicious code; to collect or track the personal information of others; to spam, phish, crawl or scrape; for any obscene or immoral purpose; or to interfere with the security features of the site.

SECTION 10 — DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee that your use of our service will be uninterrupted, timely, secure or error-free, or that results obtained from its use will be accurate or reliable. Except as expressly stated by us, the service and all products delivered through it are provided "as is" and "as available" without any representation, warranties or conditions of any kind.

In no case shall Squadron Ink, our directors, officers, employees, affiliates, agents, contractors, suppliers or service providers be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special or consequential damages of any kind arising from your use of the service or any products procured through it. Where such limitations are not permitted by law, our liability shall be limited to the maximum extent permitted, and in no event shall exceed the amount you paid for the order in question.

SECTION 11 — INDEMNIFICATION

You agree to indemnify, defend and hold harmless Squadron Ink and our affiliates, officers, directors, agents, contractors, licensors, service providers and employees from any claim or demand, including reasonable legal fees, made by any third party arising out of your breach of these Terms of Service, your violation of any law, or your infringement of the rights of a third party, including through artwork you supply to us.

SECTION 12 — SEVERABILITY

If any provision of these Terms of Service is determined to be unlawful, void or unenforceable, that provision shall nonetheless be enforceable to the fullest extent permitted by law, and the unenforceable portion shall be severed without affecting the validity of the remaining provisions.

SECTION 13 — TERMINATION

The obligations and liabilities of the parties incurred prior to termination shall survive the termination of this agreement. These terms are effective unless and until terminated by either you or us. You may terminate them at any time by ceasing to use our site. If you fail to comply with any provision of these terms, we may terminate this agreement without notice, and you will remain liable for all amounts due up to the date of termination.

SECTION 14 — ENTIRE AGREEMENT

Our failure to exercise or enforce any right or provision of these terms shall not constitute a waiver of that right or provision. These Terms of Service, together with any policies posted on this site, constitute the entire agreement between you and us and govern your use of the service.

SECTION 15 — GOVERNING LAW

These Terms of Service and any separate agreements whereby we provide you services shall be governed by and construed in accordance with the laws of the Commonwealth of Virginia, United States.

SECTION 16 — CHANGES TO TERMS OF SERVICE

You can review the most current version of these terms at any time on this page. We reserve the right to update, change or replace any part of them by posting updates to our website. It is your responsibility to check this page periodically. Your continued use of the site following the posting of changes constitutes acceptance of those changes.

SECTION 17 — CONTACT INFORMATION

Questions about these Terms of Service should be sent to ed@vb-customshirts.com.

Squadron Ink
2421 Bowland Parkway, Suite 104-E
Virginia Beach, VA 23454
United States
Phone: 757-320-1423
Email: ed@vb-customshirts.com

Last updated: August 30, 2026